How can I order?
- You can place an order from www.un-angelo.com with and without registration, using the "place an order" button. You only need to fill in your delivery details. You can also order via our Facebook group here or the Viber application at 0884 00 86 44.
How can I pay for the ordered goods?
- We offer you two payment options: payment upon receipt (in cash or by card) and bank transfer.
Will I receive an SMS / Viber notification?
- Yes. Completely free for you. We work with the Connectix OOD platform ( www.connectix.bg ), which sends messages to our clients. In real time, you will receive only the really important notifications about the progress of your order.
Which courier company do you work with?
- We work with Econt Express and Bg-Poshti.
How long will it take to receive my order?
- Orders placed before 3:00 PM on a business day are delivered by Econt Express the next business day, if the company has an office in the settlement. Other addresses are serviced according to schedule.
Can I return/exchange a product?
-Yes, you can, but without underwear (sealed goods that are unsealed after delivery and cannot be returned for reasons related to hygiene or health protection). The request must be made no later than 14 days after the date of receipt. You can find more information on the general terms and conditions page.
Can I return/exchange a bra?
-Yes, you can. Even if you have opened it and tried it on, you can benefit from a return/exchange. Keep in mind that the product must not have any signs of use (no stains, odors, removed labels, torn packaging, etc.) and must be returned in its original condition with all accessories and gifts.
Can I return/exchange a bikini and stockings?
-If they have been unpacked, we cannot accept them back for hygiene reasons.
Can I return/exchange a bra + bikini set?
-You can, if you have not removed the bikini from the bra. If the attachment of the bikini to the bra has been removed and/or there are signs of use, we will not be able to satisfy your desire for a return and exchange.
How much will it cost me to return or exchange a product?
- 3.99 EUR. This value will be deducted from the amount paid.
I do not want you to refund my money, but to replace the product.
-Replacing a product is done by filling out the form and selecting the refund option - Voucher. You wait for a response from our department (by email) and return the product with the issued waybill number. Once we receive and inspect it, we will issue you a voucher (promo code) for the corresponding amount. Then you must place an order for the new product (size, color, etc.), using this voucher and reducing the value of the new order.
Is there a minimum order value?
- Yes, the ordered products must be worth more than 7.67 EUR (including VAT).
How long will it take for me to receive the goods/money back?
- We will accept and inspect the shipment within 2 to 14 business days, therefore you will receive the replaced goods or your money within 2-20 business days.
Why don't I have a receipt?
- According to current legislation, a postal money order is equivalent to a cash receipt. Please keep your postal money order receipt given to you by the courier.
Do you issue VAT invoices?
- Yes, invoices are issued within 5 business days after the order is delivered. If you have not received the requested invoice, please write to us at support@un-angelo.com
Do you offer wholesale sales?
- Yes, of course. To register as a merchant and see wholesale prices, please visit this link and fill out the form.
How do I choose the right size for me?
- Please check the size chart. If you are still having difficulty, contact us via Facebook, Viber or send an email to support@un-angelo.com
Can I come to your location and choose a product?
- We currently only have warehouses and do not have a physical store.
What are the steps to return or exchange a product?
1. Fill out the online form located on the return and exchange page and wait for a response from us. We will respond as soon as possible (within 1 business day).
2. If everything is filled in correctly, we will issue you a waybill to use to return your order. Please use this number to return the shipment. It is pre-prepared with all the necessary information.
3. After we receive and inspect your shipment, we will contact you at the email address you provided. If the goods meet the conditions for return, we will issue you a promo code (if you selected this option when filling out the form) or we will pay the amount to the bank account you specified.
4. If your wish is to replace a product and you have selected a promo code, then you have complete freedom to choose a product (even a promotional one) within 12 months. When you select a product and add it to the cart, you will notice a field "Add discount code". Fill in your code and the amount of the The product will be discounted. Please note that the final balance cannot be negative. If the new product is of a lower value than your promo code, you will be issued a new code with the remaining amount.